Stamp Dealers: The Travel Agents of Philately
Earlier this week I had a conversation with a philatelist who responded to my blog posts this past week. He said that he thought that the widespread availability of basic stamp information had made the professional stamp dealer somewhat obsolete, and that this was why dealers like myself were having difficulty building loyal customer bases. I thought about it for a while and then I realized why I felt he wasn't 100% correct in his analysis: Knowledge does not equal experience! Then I had a thought flash in my mind - about travel agents. When it became possible to book airline trips and vacations online a number of years ago, the conventional wisdom was that travel agents were now obsolete and would soon be out of business. But, almost 20 years after online booking of trips became a thing, they are still going strong. Sure, the worst ones went out of business - those that provided little value. But the better agencies are still thriving. Why is this, and what does this have t...